May 18, 2014

ULTIMATE GUIDE: BUYING DIRECTLY FROM TAOBAO

*UPDATE: I know the Taobao interface has changed a lot since this post, hence there would be some discrepancies between my post and the new Taobao website. I don't usually reply to comments on this post, so if you really have questions, it would be best to ask me via email at gwensies@live.com. I will try my best to reply from there. Happy shopping!


For those who don't know, I've been shopping on Taobao since 2012 and I've almost never shopped from local blogshops since. The reason is simple: Everything comes from China! I've bought truckloads of things from Taobao before and it even came in a Santa sack once. No kidding.

With such a huge wholesale market in China, it's no wonder your local blogshop sprees (sorry to put you out of business), Bugis Street retailers, even some random clothing shops in Singapore all source their goods from there. You can literally buy the whole world there.

I wrote a guide on how to shop from Taobao using a local spree agent back in 2012 when I used an agent for my purchases. Well, I'm back again with another guide on how to buy DIRECTLY from Taobao! 

With the launch of Taobao SEA (maybe Taobao started to realise they have been gaining a huge market share in Southeast Asia region), buying and shipping directly to Singapore has never been easier. All you need is a VISA or Mastercard credit/debit card.

So now the question you must be asking is, why choose to ship directly from Taobao and get yourself confused with all the Mandarin terms instead of using a local agent like before? There is only one answer: It is much cheaper, because you will be saving on exchange rates, shipping and agent fees. The disadvantage I can think of is that the sense of security you get from the paid agents to check your goods and its quality and to chase sellers is gone, because you do everything by yourself. So if you need to feel the assurance, please go ahead and continue to use agent services. The overall price may not differ too much, depending on how much and how heavy your items are.

Overall, the process is still similar in a way that you still need a forwarding agent, except this one is much cheaper and provided by Taobao. You still have to make payment twice - once to pay for your items and shipping to the  forwarding agent's warehouse and once for your shipping to Singapore.

CREATING AN ACCOUNT ON TAOBAO
Firstly, before you get overly excited, you need to create an account on Taobao. Go to http://sea.taobao.com and register for your free account:


They've made our lives easier because you can now register in English too.
After this registration is complete, you can start shopping right away! Need help in searching for your items in Mandarin? Take a look at my Taobao Search Guide here, which I updated recently.

HOW TO ADD TO CART

Go to the item you wish to purchase and select your preferred size, colour and quantity. Select 加入购物车 (Add to cart) and it will successfully be added to your cart. If you're done with shopping, click on 去购物车结算 (Go to cart and pay).

Remember to check sellers' ratings and reviews on the items before you commit to your purchase. Find out how to in my previous guide.

TALKING TO TAOBAO SELLERS
An advantage that buying directly from Taobao is that they have this messaging system called 阿里旺旺, which allows you to chat with the sellers. Whenever you need help in clarifications for your items e.g. which size fits best, what colour is that etc., simply click on the blue icon (gray means offline), and ask them directly! Their customer service is so apt in replying it's like as though they are on this site 24/7.

I don't think they'll be able to understand English well, so perhaps it might be tough for you to interact with them. Be nice though, otherwise if you piss them off they might just send you the wrong item... and there's no way you can ship it back.

HOW TO CHECKOUT
So once you're done with deciding how big of a hole you want to blow in your wallet, proceed to the check out page.
Select all the items you wish to purchase and click on 结算 (pay).

For first-time users, you will be prompted to key in your local address (in Singapore). Key in your delivery address accordingly:

After keying in your local delivery address, select 国际转运服务 (International Forwarding Service):
Remember to always select this before you submit your payment because the shipping fees is going to be crazy if the sellers think they have to ship directly to Singapore!

After clicking on that, you will be led to a pop-up where you can choose which forwarding agent you want to use.

Here's the part where it gets cheaper! When you use an agent, their shipping fees tend to be pricier (not exorbitant but it is much higher). Depending on weight, you can save up about half or more on shipping fees. As for which forwarding service to use, it doesn't really matter to me because their shipping rates are similar. However, I've only been using 4PX and haven't tried the other agents before. One thing to note is that all the international forwarding services only allow consolidation of up to 20 orders (i.e. one batch of of items from the same seller is considered as 1 order) for each parcel they ship to Singapore and the maximum holding time in the warehouse for your items is 20 days.

You can find out more about their shipping charges and service ratings here. As for the shipping duration, it usually takes about 3 - 6 days for it to reach Singapore from China.


Click on 提交订单 to submit your order.

HOW TO MAKE PAYMENT (FOR ITEMS & SHIPPING TO CHINA WAREHOUSE)
Once you submit your order, you will be directed to 支付宝, which is somewhat like the China version of Paypal.

Key in your credit card details as directed and click on 确认付款 to confirm your payment. It usually takes about 24 hours for them to verify your credit card details if you're an international buyer.

TRACKING YOUR ORDER
To track your order, click on the drop-down menu from 我的淘宝 and select 已买到的宝贝 (items purchased):

You will be directed to this page where you can check the status of your order, whether the payment is being processed, or if the sellers have already shipped out the items etc.

I suggest downloading the Taobao app to your phone if you're going to find yourself keeping track of the statuses. Plus, they seem to encourage the use of the app, with free credits 淘金 that you can use as discount when you checkout, but 1 淘金 is equivalent to RMB$0.01 (I think) so you may take a while to collect up to a usable amount. Just redeem it everyday!

So once your item arrives in the warehouse, they will inform you via the Taobao app and also send you an SMS reminder.


Some sellers may take a while to send out the orders, so you may need to remind them. Simply go to your orders page and click on 提醒卖家发货 to remind the sellers to mail out your item.

HOW TO CONSOLIDATE YOUR ORDERS
So after your items arrive in the warehouse, you need to go to 国际运转 (International Parcel Forwarding) to consolidate your orders:

You have to manually select 合并快递 to consolidate your items into one single parcel.

Once all your items have arrived and you've consolidated them into one parcel, click 合并订单 to ship out your parcel to Singapore. You will be directed to a payment page where you will be prompted to make payment the second time for the shipping fees to Singapore.


Once all payment has been settled, just wait for a couple of days for your parcel to reach Singapore and be delivered to your doorstep!

Overall, buying directly from Taobao may be a bit more troublesome than engaging in an agent's service, but you will manage to save quite a bit from shipping. The whole process from ordering to the items reaching you usually takes around 8 - 12 days, depending on how fast the sellers send the items to the warehouse.

When your items have arrived in Singapore, you may wish to rate the seller and leave a review for the item. One thing I've noticed... they can't seem to take criticism well. Once, I left an "average rating" for two items from a particular seller, that seller 阿里旺旺-ed me for a few days, apologising and asking me to change my rating to a "good rating" as my (insignificant) review may cause them a drop in rating and even promised to give me back some money if I deleted my review. Bribery at its best, don't you think?

Lastly, I would like to dedicate this paragraph to my parents for making sure I didn't fail my Chinese during primary and secondary school because without them, I would have never been able to write this guide for you guys. So, thank my Papa and Mama please!

245 comments:

  1. You srsly provide the best guide to Taobao, thank you so much!

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    1. You're welcome glad it helped :)

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    2. hi..
      Below is the new link how to purchase the taobao product.
      http://allcanexpress.com/help-52.html

      www.allcanexpress.com/help-52.html

      Delete
  2. This comment has been removed by the author.

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  3. One problem though, Taobao keeps making me sign in & reset my pw over and over again, I can't get out of the cycle to even start shopping! Any ideas why? TIA!!

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    1. Hmm... If it doesn't work, just create another account! :)

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  4. hi may i know what if the day they sent to your house and you're not in? :/ will it be like a registered postage kind where they drop you a letter or...?

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    1. Hello, regarding that I haven't experienced it before because I always send it to a location e.g. Office where I know there will always be people around. Otherwise I think there should be a number you can call locally to check.

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  5. Hi is there a setting in the taobao app that configures the language? I dont understand chinese at all hence have trouble finding the location of this setting. Thanks!

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    1. Hi, unfortunately the app only comes in Chinese.

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  6. I always buy from agents and prolly because my Chinese is bad, so ordering directly from Taobao gives me the fear of money being scammed. But this sounds like a great idea. I gotta try it soon!

    angelus-officially.blogspot.com

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  7. May I ask if our phone number should start with 65 or 065? The alipay account changed mine to 65-XXXXXXXX... i'm quite worry the warehouse can't contact me. Also, during the payment, do I select the warehouse address or type in my own address?

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    1. Both are fine, I guess. Select the warehouse address (you shldn't have to key it in) but do key in your own as well because the warehouse needs your address to send it to you.

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  8. Hi. May I know wht is thr any diff btw buying frm taobao china and taobao sea? i.e. the process of setting up ac, buying the pdt, forwarding agent and shipping.. Thanks!

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    1. Hey there, sorry for the late reply. Taobao China is for its own country customers, while Taobao SEA was set up for Southeast Asia countries, like SG, hence it's catered more for us. The payment method for Taobao China is probably only restricted to credit cards for banks from China, but I'm not exactly sure about this either.

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  10. Hi! Your guide was extremely helpful! I have some questions to ask. After you confirm reciept, they will lead you to this page to make paypal payment. But I alr paid for shipping? What is 支付宝支付密码? Thank you! :-)

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    Replies
    1. Hi Vanessa, sorry for the late reply. I don't check my blog often. It's basically a password that you can set up for your Alipay account.

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  11. Hi, your guide was real awesome. I had a hard time making payment before I read your guide. Can I ask a question? There is another step to make payment for shipping after the item reach the warehouse of the appointed shipping company? I was lead to the page to make payment was different from yours but was 支付宝...Don't quite understand this part...

    ReplyDelete
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    1. Hi Shirlene, I think that is Alipay, somewhat like PayPal. I haven't bought things from Taobao recently so maybe they changed the payment system. I just bought something yesterday, so I will keep a look out if they update the payment method and let you know how it works. :)

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    2. Hi I am also having problems with paying. Is there a solution yet? Thank you.

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  12. Hi! Is it possible that 4PX texted me saying that I can pay for the shipping already but 1 item hasn't been shipped out by the seller? I thought they only text when everything has reached the warehouse.

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    1. They text whenever each item has arrived at the warehouse. You will have to physically keep track if all items have reached then pay for your shipping as a bundle.

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  13. hi, I just ordered some items (second time), which turned out quite disastrous, unlike my first time.

    1) there was a seller who just disappeared, didn't reply and the goods were untraceable even thugh it was sent out. Had to ask for refund and refund is pending now.

    2) one seller sent the goods to my Singapore address even though I ticked all items and selected international forwarding altogether. It was later discovered that the international forwarding warehouse address was not indicated for that particular item and I had to provide the international shipping warehouse address. Not sure if the good will still be linked to my taobao account by the time it reaches the warehouse.

    3) had to ask for refund for some goods as they couldn't find the international shipping address (same as above, except good was not sent out yet). Bought other items using the refunded money, and the seller is unresponsive and doesn't send the item.

    Hope u can provide solutions / insights to my problems.

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    Replies
    1. Hi, I just want to know the seller that disappear, how was his/her store rating? And did the item have any reviews?

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    2. hello! Can i ask after you paid for the 4px delivery charges, does that mean it has been confirmed and will be shipped out or?

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  14. Hi. I've ordered from taobao last night and now under my '已买到的宝贝‘ in the 交易操作 column, why is there a countdown, I am left with 9 days. What does that mean? Please help. Thank you in advance

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    1. It means you have 9 days left before the warehouse starts charging you for storage of your item

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    2. Hi Gwen. I thought warehouse is capped at 20 days and not 9 days?

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  15. Help, the parcel forwarding option does not even show up when i already done the neccessary things. default address as singapore and stuffs. help

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    1. Hi, do you have a screenshot?

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    2. Hi Gwen :o Same thing for me. No " Parcel Forwarding Option". Does it means seller will deliver to Singapore?

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  16. Hihi, I have purchased from taobao. The items arrive in the warehouse, but I can't go to 国际运转 (International Parcel Forwarding) to consolidate my orders.I don't have the option of selecting 合并快递 to consolidate my items into one single parcel too. Any idea how do I solve this? Thanks

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    1. Hi. For me I had to contact my international forwarder(PRouter) and they rectified my situation right away.

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    2. Hi, how do you contact your forwarder? I'm using zto express.. I brought a pair of shoes and zto express state the weight is 2.89kg(3kg for a pair of shoes?!) and I need to pay 85rmb which is ridiculous.
      When I ask the seller what was the weight when she ship the item to the warehouse, she say is around 1kg only

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    3. Avoid Zto, 中通速递。They frequently failed to send back some parcel and after I spent hours talking to them to sort it out., they are charging me initial shipping fee again.

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  17. hi there

    my item was being received by the intl forwarder and it is labelled as " 禁运物品". I have applied for refund under taobao 's "已买到的宝贝". Do I need to apply for a refund under the intl forwarder pg for "退回国内"? But I realised they will ask for the address for the refund item to be sent to and I will also need to pay a fee ( which is significant cos the item is very cheap only). :( help me thanks!

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    1. Hi Diana. I also encountered this problem before but it was my international forwarder that mistaken by product as a prohibited item (they thought I bought plants but in fact I bought a terrarium glass). I contacted my international forwarder(PRouter in my case, via FB) and I told them that there wasn't any plants and they immediately changed it to normal item for me. Hope this helps.

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  18. hi

    I have placed an order and most of the items have reached the warehouse. Can I make another purchase in a new order so that I can consolidate purchases from both orders?

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  19. Hi Gwen :"O i make some purchases and made credit card payment but did not choose the "Parcel Forwarding Option" as i thought seller delivering directly to Singapore. Any advise to what shld i do now?

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  20. hi, i just placed an order on taobao and didnt click the international forwarding option. everything still went smoothly and i managed to complete payment. i entered my singapore address and the shipping fee was still stated as 30. do you know what will happen now and if they will still be able to ship to me? :( please help! thank you

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  21. Hi do you know how long it takes for the items to reach the WPX warehouse? Thanks!

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  22. Do you know why it keep sending me to the page - "开通账户" Please enter your account name need to open an account after logging in? I've ordered from Taobao for many times but why suddenly got this. Then after filling up, I've been sent to 身份验证 page??? I can't even get sms message to verify my account.

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  23. Hi Gwen, do you know if the 24hours of payment verification is for the first transaction or each transaction that I make? TIA

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  24. So we have to complete payment for shipping of the agent weight fee for them to send to singapore?

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  25. Your entry is awesome! However, i don't seem to have the option for international shipment forwarding. Does that mean that im registered as a china user?

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  26. thanks for this helpful entry. i would like to ask if there is a way of checking the total cost including shipping fee

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  27. it has already been a month plus now and seller still haven't ship my items. i have requested for a refund however it seem like seller has gone M.I.A. In the refund page says that in 48hours if seller do not response. it will automatically be refund to me.Now, 1 week plus already, and still no refund. :( what do i do?

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  28. How to purchase directly from taobao in Malaysia?How to check the shipping cost to Singapore and Malaysia?Thank you.

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    1. i'm a shopper but i'm helping my agent to promote as the service is good and the price is cheaper than almost all other agents.

      air freight : RMB19 per KG + handling fee RMB20 - normal goods / RMB50 - sensitive goods per shipping
      * Singapore 4-5 days to your hand / Malaysia 6-7 days to your hand

      sea freight : RMB550 per cubic meter to Malaysia / RMB450 per cubic meter to Singapore
      * GST applied for sea freight, 6% for Malaysia , 7.1% for Singapore (i always declare lower value for the items i bought to reduce the tax)
      *20-25 days to your hand

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  29. Hi.

    Thanks for this blogpost. I have made my first purchase on my own with the help of this post.

    The agent receiving my goods on behalf acknowledged that ALL items have been received and sent out. However, when I received my goods in Singapore, one item is missing and when i contacted the seller, she said is still in the warehouse and I have to contact them directly. I could not rectified the problem. Was just wondering if you know how?

    Thanks in advance. :)

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    Replies
    1. this problem happened because the taobao system can only record 1 bill # for each delivery...sometimes the sellers send your purchase out with 2 bill # (2 parcels), and they will only record 1 in the system. so the warehouse won't know about the 2nd parcels. so you got to check with the sellers and inform the warehouse.

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  30. THANK YOU!!!!! Been looking forever for an enlish explanation of taobao shipping and the difference between the taobaosg and taobaochina!! :D Can finally make my virgin buy from taobao soon thank you!!!!

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  31. This comment has been removed by the author.

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    1. HI please i need help about taobao T.T this my 1st time order from taobao got problem unsuccessful i really want to lean how 2 order from taobao buy thing....i have order my thing but after 1 week the seller pm me tat she never shipping 2 Singapore and i ask is it all taobao seller no shipping 2 Singapore she said ya now i don know what go wrong i follow the step tat my friend post a link to me ....i pick item what i wan n i put locator Singapore n my address den after tat payment mode but they never pop up the International Forwarding Service...So if i never pick is it the seller cannot shipping 2 Singapore or my item cannot send to singapore?and can anyone tell me how to chose the International Forwarding Service

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    2. upon you make the payment, there should have an option for you to select the forwarder service. and you should never never put singapore address "when you purchase items from normal sellers" as it means you will send direct the items to singapore, normally those seller won't do that as it is very costly.

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  32. 2nd)so i have no chose only can do refund is it processable to read chose International Forwarding Service?Now don know can i do

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  33. Hi,

    Is it normal that you have to add a billing adres when paying with credit card? It is not shown in the pictures above.

    Thanks

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    Replies
    1. Hi Wessel, it's normal to add a billing address as that's where your credit card bills will go to. It's usually the same as the address you registered your credit card with.

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    2. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com

      Delete
    3. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com

      Delete
  34. Hi Gwen,

    What if I have to deal with Tmall? There isn't any options for me to select "International Forwarding Services" at Tmall.

    Thanks in advance!

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    Replies
    1. Hi there, Tmall tends to work differently. I've not tried using International Forwarding Service for Tmall products as well. Perhaps you could use 65daigou instead?

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  35. Hello I have a problem any company ship to my country, Costa Rica. And I ask for ship to my Mail Box in Miami but any company ship products to another company only if I have a address home. So i was thinking in look for a company that sends directly to my Country by sea where I can buy from taobao and make an LC and have at the same time Courrier service for dropshipping (of course look for options cheaper than EMS, TNT FEDEX and etc that they are so expensive that is not profitable to buy. So do you know any courrier (mailbox) company chepear than those I have mentioned? Is the only step for me to complete my first purchase in Taobao. Thanks very much!

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    1. Hi Sunmoon, apologies because I'm not familiar with other couriers that ship to your country. Perhaps you might want to check with your local post office for more information.

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  36. Hi, I've some amount in alipay but i can't seems to withdraw it out neither can i use it to pay for new items that im going to order. it keeps showing 当前操作环境不支持控件,为保护账户资金安全,需要通过你绑定手机的校验。I have no idea why I cant use the balance in alipay, hope you can help!
    Thank you

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    Replies
    1. and I dont rmbr creating alipay payment password and when i click forget password, they want to me key in passport details and passport picture.

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  37. hi, i tried buying items from tao bao but when i am ready to make payments, it did not prompt me for my credit card details. instead it prompted me to key in 支付密码
    how do i go about changing the payment method?

    Thanks in advance.

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  38. Hello, I've faced a problem during the payment as I had too many orders and it exceeded the limit that they had set. I'll thus make two payments for the clothes however just wondering in terms of shipping, is it possible for them to ship all together or it has to be done separately again?
    Thank you! (:

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  39. Hi how long can the goods stay in the warehouse? Mine only allows 7 days? It is suppose to be 20 days right? Who should i contact to ask for help? I used PROUTER as my agent thanks.

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  40. Hello, thank you so much for the guide it was extremely helpful :)

    I have ordered and paid for my items, using 4PX forwarder. The items have arrived at the china warehouse and consolidated. However, i am unable to process the second payment, it keeps getting stuck at the page which states '正在加载中,如果页面长时间无法显示,请刷新页面...'. I tried refreshing, clearing cache, change browser and internet provider but the page is still stuck.

    My items are now stuck at the warehouse, have you faced this situation before? I need help :(

    ReplyDelete
    Replies
    1. hi Yushi, I am facing the same problem. Kindly please share how you solve the problem? Thank you in advance.

      Delete
    2. omg i have the same PROBLEM..
      CAN YOU guys help me??

      i dont know where to make my payment now for shipping..
      my items are at the warehouse already...
      please help!!

      if anyone has a solution please help me

      my email : kann2kamiko@gmail.com

      please email meeee

      Delete
    3. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  41. Hi,
    When I select Netherlands as shipping country, the option for the internatinoal forwarding service dissapears.. when i select singapore it does show international forwarding service.. can you help me ?

    ReplyDelete
  42. stange, the forwarding service also doesnt appear to ship to singapore, is it only available for selected items only?

    ReplyDelete
  43. How much does the International Parcel Forwarding cost? (:

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  44. This comment has been removed by the author.

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  45. It's so complicating w using taobao, especially when mandarin is not the main language medium in our daily communication.

    Tried ordering some pudding bottles last night but was stuck at the alipay page, in the end had to cancel the whole trasaction! GOSH! 😭😭😭😭😭

    ReplyDelete
  46. i also use this. this is actually realy save alot when comparing to agent

    ReplyDelete
  47. Hi,

    I got the SMS from taobao saying that my items were ready to be delivered by a certain timing and that I'd receive a notice with collection instructions if I missed the delivery. So far, I've missed the delivery and the instructions never arrived either :( do you have any idea what I should do next?

    Thanks :)

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  48. hi may i know what the next step after you make your consolation payment successfully? just wait for the parcel to arrive your door or ?

    thanks

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  49. Hi

    Any idea what does 匿名購買 mean? Idk check that box or not when making an order!

    Thanks!

    ReplyDelete
    Replies
    1. It means anonymous purchase, so whether you want your name to be visible or starred out (****)

      Delete
    2. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  50. This comment has been removed by the author.

    ReplyDelete
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    ReplyDelete
  52. I can't seem to find Singapore in the countries available, any ideas?

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  53. Appreciate your hard work in organizing the entire idea of the buying process, it is surely helpful for many!
    For some who wish to see what others are buying from Taobao, feel free to visit tbtalks.com!

    ReplyDelete
  54. The whole process is described very smoothly. Thanks for sharing such a nice information.

    ReplyDelete
  55. Hi! Does it includes GST if you ship in yourself?

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
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  57. This comment has been removed by a blog administrator.

    ReplyDelete
  58. dear all, i been buy from different taobao agent, but mostly the process lead time may bother me, lastly i had met taobao agent askmebuy (http://askmebuy.com/zh/join/dfC) , they process faster which i compare previous, plus their feedback quite faster than i expected..you all can go to the website have a look.

    ReplyDelete
  59. dear all, i been buy from different taobao agent, but mostly the process lead time may bother me, lastly i had met taobao agent askmebuy (http://askmebuy.com/zh/join/dfC) , they process faster which i compare previous, plus their feedback quite faster than i expected..you all can go to the website have a look.

    ReplyDelete
  60. RoundTheClockMall is a taobao agent / tmall agent shopping cart, to help you buy from taobao in English from China as well as act as a China buying agent. Round the Clock Mall prides itself in being the most trusted and highest rated professional online shopping agent for China. Here are available buy from China Taobao, Shopping China, Taobao English , China buying agent , Buying from China ,China wholesale, Diect from China Factory, TaoBao buying agent and Shipping from China.

    ReplyDelete
  61. Hi. I bought an item recently and it offered free shipping (apparently). Didn't direct me to choose a forwarding agent when I made the purchase. So how do I know it's for sure gonna be shipped to my house?

    Two: is the stated price final when you pay? or are there hidden charges not mentioned and only deducted from your Visa later on?

    how do you verify?

    I'm a new user on taobao, appreciate any help/assurance/advice.

    Thanks!

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  62. Hi,I live in Cambodia,do you ship to Cambodia??I am going to buy from taobao I want to use 4px but I don't know how much 1kg is ???What should I do to know the price ??And if I buy a goods which cost 28¥ all I have to pay is 28¥, right?(dosmectic shipping =0¥) I saw a YouTube video and it's just confusing,please help

    ReplyDelete
  63. Thank you so much. Greetings from Lithuania

    ReplyDelete
  64. Hi
    I paid for shipping during the check out already. But how come we have to pay for shipping again during after it reaches their ware house? And also normally how much do u pay for shipping in total?

    ReplyDelete
    Replies
    1. Are you using a forwarder? When you check out, you only paying for the item and domestic shipping (means shipping within China, example : ship from seller to warehouse)
      If you are not using a forwarder, means you are only paying for the items, and the seller will update you on the shipping fee, which will cost a bomb.. I hope it helps..

      Delete
    2. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  65. hi, i have payment issue with taobao... my bank account already deducted 4 days ago but my taobao status still ' pending payment' . i waited few days still didnt change status. i ask the shop owner, they didnt receive also...Anyone have this kind of issue before? How can i solve this problem? Thanks.

    ReplyDelete
  66. hi, i have payment issue with taobao... my bank account already deducted 4 days ago but my taobao status still ' pending payment' . i waited few days still didnt change status. i ask the shop owner, they didnt receive also...Anyone have this kind of issue before? How can i solve this problem? Thanks.

    ReplyDelete
    Replies
    1. Mine too. I pay using credit card and already caj. But shows only 7 itens paid left with 14 items unpaid.. How do i do this?

      Delete
  67. As you described a lot. Good post. Suppose i will buy from Taobao, should i pay extra fee for Taobao help?

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  68. This comment has been removed by the author.

    ReplyDelete
  69. Hi i want to ask you why in the order side ,mine dont have international fowarding parcels?

    ReplyDelete
  70. Regiana- did you click the wrong buttons? It shld have two option for you to chose from for the freight forwarder. One is direct shipping and the other one is consolidate the goods and ship.

    ReplyDelete
  71. Useful tips. If you did not understand yet or have many confusions you can see How to Buy on Taobao. Everything is described very clearly and easily. Visit now you can also find more useful tips about Taobao.

    ReplyDelete
  72. Useful tips. If you did not understand yet or have many confusions you can see How to Buy on Taobao. Everything is described very clearly and easily. Visit now you can also find more useful tips about Taobao.

    ReplyDelete
  73. Hi if it's 免运费does it means that shipping is totally free?

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  74. Still waiting until the international forwarding service will be available worldwide :)

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  75. If my items have already been shipped to the forwarder's warehouse, can I still change the address in Singapore that I want to deliver to?

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  76. I made purchase from Taobao to US. Turns out the shipping is $22/kg. I ordered a very small item. It's horrifying to hear all of you guys have problems. I am tempted to cancel the transaction but it seems like you don't get refunded with cash, but store credit. What a mess.

    ReplyDelete
    Replies
    1. Hello Friend, we're taobao shopping agent for a long time who provides nice service and beneficial shipping fee. Would you like to contact us customer@ubuy18.com. We'd like help you solve the problem of taobao buying.

      Delete
  77. Hi, are there any extra delivery fees incurred from delivery of goods from warehouse in singapore to your house?

    ReplyDelete
  78. Hi, are there any extra delivery fees incurred from delivery of goods from warehouse in singapore to your house?

    ReplyDelete
  79. thank you for this! and to your parents for making sure you learnt mandarin! :D

    ReplyDelete
  80. I am new to online purchase. I would like to buy hard wood / marble furniture from Tao Bao which is very bulky and heavy. Prices in Singapore shop is too expensive to buy. I would like to know what is the steps to go about it. Also I may find difficulty in fixing these furniture together if they are not assemble when shipped. Kindly advise.

    ReplyDelete
    Replies
    1. Hi Stella, for furniture shipping you might want to use an agent like 65daigou, where they provide sea shipping at a cheaper rate. As for the assembly, I don't think they are able to assemble it for you before they ship it because it would take up a lot more space as compared to a flatpack. I guess you'd have to give and take, you save money on the furniture but everything else has gotta be DIY. Hope this helps.

      Delete
    2. Thanks for the advice. Am I able to choose agent like 65daigou during online purchase or need special arrangement? How to go about it?

      Delete
  81. Interesting guide, and very helpful.

    You may want to update this, though? I think this warehouse service thing applies only to Taobao-specific goods, and other sites that are affiliated to TB like Tmall and 95095医药 don't have it (I tried testing it out with colored contact lenses from shops that are from either, but the option doesn't show up).

    Not to mention, some products, even if they were from Taobao shops, may not be applicable to this from what I have tested (though I believe, most Taobao-only goods should have this option, so I presume this is a rare occurrence).

    Seeing that this was from 2014 last year, the user interface for this service has also changed since the time of this writing, so an update to this would be great.

    Have a good day and happy shopping~!

    ReplyDelete
    Replies
    1. Hey there, thanks for your comment! I'm currently living in Melbourne now so I haven't really been using Taobao for awhile. I've always wanted to do an update but I'm just too lazy... But thanks anyway! :)

      Delete
    2. Hi! I'm considering getting some lenses from 95095医药 as well. Do they just send them directly to your Singapore address?

      Delete
  82. Hi i am really curious for this. Please reply me :(
    So now I am at the part where you key in your credit card details.
    They asked for my credit card billing information.
    So the question is, which credit card billing address should I put?
    The warehouse that is sent to or my own address?
    Thank you :)

    ReplyDelete
  83. Hello! So the only problem I've had with Taobao so far is that when it gets to the consolidation page; there is no button TO consolidate. My items are only displaying "等待仓库入库" but it also says my cargo receipt was received too?? Do I "accept the receipts" for these items and THEN I consolidate them? I'm so confused. I can send screenshots if you don't get what I mean.

    Email is twatkins17@outlook.com

    ReplyDelete
  84. Hi Gwen.. Your post is really helpful.. Just 1 part needed some help.. I.e. The 2nd part shipping frm china warehouse to Singapore/Malaysia address.. Any idea how to check the rates? I'm afraid the shipping rate can really be a killer..

    ReplyDelete
  85. This is a helpful article about tourist guide,..
    "Nonlocal Guide"

    ReplyDelete
  86. With regards to 11/11 Taobao Direct Shipping
    ***DO NOT SHIP WITH TAOBAO DIRECT DURING THIS PERIOD***
    You can google around and you can see on TaobaoSea Facebook Page that people who placed their orders on 11/11 has YET TO RECEIVE their parcel.
    Despite the delivery guarantee as promised on their website, we are unable to submit claims or request for a refund as there are no buttons for us to do so. We are just STUCK at the status whereby they claim that it is being prepared to be shipped out for at least a week. I see people that are still considering which forwarder to use, so DO NOT use ZTO DIRECT SHIPPING during this period as most of the items are still stuck at the warehouse. Try to use forwarders like 4PX! I really regretted not sticking to my usual forwarder, could have save me all this problems and time. So for now I will have to patiently wait for my item since people have commented that no one is responding to them.

    ReplyDelete
    Replies
    1. Hi there, I've had the same problem and it finally arrived at my door step but I have like half my parcel missing.. Did you encounter such issues ? :/ appreciate ur reply !

      Delete
    2. hello! i finally received my parcels too but I'm missing more than $100 worth of purchases as well >< any idea what to do? I have no idea how to file a complaint, and it seems I can no longer request a refund.

      Delete
  87. Hi, why I cant find the International Forwarding Service?

    ReplyDelete
  88. after the 合并订单 and making payment the second time for the shipping fees to Singapore. does the product disappear from ur account coz ican't seem to find it TT

    ReplyDelete
  89. Hi, i've been trying to pay for the consolidation fee but Alipay said their system is busy(it continues for a week). And i notice this a clock thing under the pay button '还剩1天15时' what is it?

    ReplyDelete
  90. wow! thanks for the guide! after several "give up" attempts in the past just to register, i've finally made my 1st purchase...and next is to remember to follow-up for the "consolidate orders" part! lol! wish me luck!

    ReplyDelete
  91. Hi , i would like to knoe how can i communicate with direct supplier in taobao ? I am malay and dont know how to speak chineses . Is there any language option for customer like me ?

    ReplyDelete
    Replies
    1. i'm a shopper but i'm helping my agent to promote as the service is good and the price is cheaper than almost all other agents. i can help with you that, the fee as following

      air freight : RMB19 per KG + handling fee RMB20 - normal goods / RMB50 - sensitive goods per shipping
      * Singapore 4-5 days to your hand / Malaysia 6-7 days to your hand

      sea freight : RMB550 per cubic meter to Malaysia / RMB450 per cubic meter to Singapore
      * GST applied for sea freight, 6% for Malaysia , 7.1% for Singapore (i always declare lower value for the items i bought to reduce the tax)
      *20-25 days to your hand

      Delete
  92. Hi,it's my first time using tao bao and i have quite a lot worries, i don't see the "International Forwarding Service" option , is it because the interface changed? And will the total amount in rmb shown be convert into SGD when payment is processed ?

    ReplyDelete
    Replies
    1. You will see it when you checkout your cart,before doing the payment. The amount will always be shown in RMB as you do the payment.

      Delete
    2. the amount will show RMB if you are paying with credit card.
      it will show as SGD if you are paying with enet.

      Delete
  93. Hi, I would like to know how can you estimate the cost of the shipping from the warehouse in China to Singapore.

    ReplyDelete
    Replies
    1. i'm a shopper but i'm helping my agent to promote as the service is good and the price is cheaper than almost all other agents.

      air freight : RMB19 per KG + handling fee RMB20 - normal goods / RMB50 - sensitive goods per shipping
      * Singapore 4-5 days to your hand / Malaysia 6-7 days to your hand

      sea freight : RMB550 per cubic meter to Malaysia / RMB450 per cubic meter to Singapore
      * GST applied for sea freight, 6% for Malaysia , 7.1% for Singapore (i always declare lower value for the items i bought to reduce the tax)
      *20-25 days to your hand

      Delete
  94. You can ask the seller for the weight of your items, then calcuate based on the advertised shipping rates from the various forwarders.

    ReplyDelete
  95. Hi, I seem to be having problem with tracking, I don't understand what this means 已签收,签收人是邮件签收章, I choose to use the international forwarding service and recently update give me this, is there a problem? I am trying to ship to Canada. Please help, thanks!

    ReplyDelete
    Replies
    1. it means the items already received and signed by your international forwarder.
      now you got to contact your forwarder, pay and send to you.

      Delete
  96. Hey anyone,
    I accidentally skipped the step to choose forwarding shipment. The parcel has arrived at some place waiting to transit to singapore, how am I going to do with this??

    ReplyDelete
    Replies
    1. Check your bill and see if you've paid for shipping. If yes, then you probably chose Direct Shipping and can just wait for it to reach you.If not, maybe you settled for Consolidate Shipping and it's waiting for you to activate shipping. If totally unsure, chat with taobao staff.

      Delete
  97. Hi,my question same with joey yee which means I've got to check on the consolidate shipment box and make payment for shipping charge to singapore door step? Is it regardless of size and weight prouter will accept all items comes from taobao and after calculation from them just check on the consolidate shipment box to make payment for shipping and just sit back and wait for goods to arrive at my door step?

    ReplyDelete
    Replies
    1. Yes you are right, consolidate-pay-wait to receive your goods at your doorstep. If the items are sensitive goods or too big, prouter may reject. I always chat with prouter before buying items i think may be rejected.

      Delete
    2. i'm a shopper but i'm helping my agent to promote as the service is good and the price is cheaper than almost all other agents.

      air freight : RMB19 per KG + handling fee RMB20 - normal goods / RMB50 - sensitive goods per shipping
      * Singapore 4-5 days to your hand / Malaysia 6-7 days to your hand

      sea freight : RMB550 per cubic meter to Malaysia / RMB450 per cubic meter to Singapore
      * GST applied for sea freight, 6% for Malaysia , 7.1% for Singapore (i always declare lower value for the items i bought to reduce the tax)
      *20-25 days to your hand

      Delete
  98. May I ask you something? I chose global direct shipping. Will I receive my goods? Status was shown :
    15:37:28【集运】您的包裹已被中通集运仓正常入库

    ReplyDelete
    Replies
    1. This means your item has been received by the warehouse. It will probably sit there for a couple of days before getting sent out.

      Delete
    2. it won't be sent out until you operate it yourself.
      you have to choose the items you bought that you wanted to compile and send in that "shipment" and then you have to pay the forwarder fee according to the weight.

      Delete
  99. How can i purchase directly from Taobao ?

    Regarding - Carrollton Car Shipping

    ReplyDelete
  100. Hi, will like to ask if anyone having this problem.I placed my order direct from Taobao.com & I do have a forwarder all my items was received by the forwarder. I waited for another 7 days but nothing happending?? can anyone advice me pls. Thanks

    ReplyDelete
    Replies
    1. you have to give instruction to your forwarder to ship to you and pay for the shipping fee

      Delete
  101. Hey, great guide by the way. I purchased an item yesterday and it's on the way to the Taobao warehouse. Today, I wanted another item and want to combine those two together. I've been following your guide about consolidating my order but the website has changed. Can you tell me how I should go about combining my two orders? I haven't ordered the second item yet but should I go ahead and order it?

    ReplyDelete
  102. Hey Guys!!! I got mine from Edward. My blank ATM card can withdraw €2,000 daily. I got it from him last week Wednesday and now I have €10,000 for free. The card withdraws money from any ATM machines and there is no name on it, it is not traceable and now i have enough money for me and my 4 kids. I am really happy i contact Edward because i contacted two people before and they took my money not knowing that they were scams. But am happy now. Edward sent the card through DHL and i got it in two days. Get one from him now. His giving it out to help people even if it is illegal but it helps a lot and no one ever gets caught. The card works in all countries . email address is edwardatmhacker990@gmail.com

    ReplyDelete
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    ReplyDelete

  104. Thanks for informing us , it will very helpful as user point of view. Please keep sharing for the beneficial knowledge of users.

    Buy from China

    ReplyDelete
  105. Hello, can anyone explain what this means? '付款后72小时内发货(另行约定除外),已催促成功'

    i have paid and waiting for it to be shipped to warehouse. but it has been weeks! i clicked the 'remind seller to ship' and this pop up.

    ReplyDelete
  106. I am happy that I found your post while searching for awesome news and idea. Thanks! It is very useful and interesting website.

    Buy from China

    ReplyDelete
  107. Taobao is always great site for purchasing. This guide is really helpful. I found changed site more interesting.Thanks for sharing such a great information with us.
    Fabriquer En Chine | Importer De Chine

    ReplyDelete

  108. These are truly amongst the wonderful informative blogs.Thanks for sharing such informative blog article with us.

    Buy from China

    ReplyDelete
  109. now the postage is calculated when we checkout right, pay togther with the items.my items is stuck at a warehouse for 2 months, i dont how to solve it, the warehouse is yundaex, i guess it stuck halfway before reaching 4pax

    ReplyDelete
  110. He'll! I want to ask. How can i buy CD from taobao? Because ask far as i know taobao shipping agent, they do not allowed to post items like CD. So how can i buy CD from taobao?
    Hopefully you can help me as soon as possible. Thank you!

    ReplyDelete
    Replies
    1. Sorry typo.. It's Hello! 😊

      Delete
    2. As my experience you can find agent to ship sensitive product. agent in singapore :
      ezbuy.sg - have english service , prime 2.99 shipping fee
      Vpost : Singapore post affiliate , ship before quit ok too
      Hope it can help you :)

      Delete
    3. As my experience you can find agent to ship sensitive product. agent in singapore :
      ezbuy.sg - have english service , prime 2.99 shipping fee
      Vpost : Singapore post affiliate , ship before quit ok too
      Hope it can help you :)

      Delete
  111. online shopping international shipping were if you often find and love products of other countries, then you should go to these following listed online shopping stores and easily order any of your favorite product in your country because they offer worldwide shipping.

    ReplyDelete
  112. Check www.basetao.com if you want to make use of an agent!

    ReplyDelete
  113. It's really a nice and helpful guide about tour,
    new york day trips

    ReplyDelete
  114. hey guys, need help, Can any Sifu's here help me, I am a regular buyer from Taobao, there were few times my items didnt arrive, but they were cheap it was okay, this time my Transformers toys are stuck, I bought 5 items from the seller, the seller mixed the order and put them in 2 box, and send them together, I received one box and the other box is no where to be found, the tracking number 719175742422 zto last update was March 2, the skynet tracking number is the number of the previous item that I have already received. I have contacted zto, but we both cant get an understanding, in the i was able to figure out some, zto said they didnt receive the item, and i asked the seller to talk with zto, the seller said item cant be tracked once enter warehouse, any help would much appreciated big time.

    ReplyDelete
  115. Hi...

    I just purchase item from Tao bao using taobao apps but they nv ask me,to choose any wearhouse I not sure will the item still will be send to me or when the item arrives I need to pay them by cash or they just charge my credit card?

    ReplyDelete
  116. hello! when i make the payment after consolidating my orders, is this additional charges? Meaning besides paying for my items, + forwarding agent, i still have to pay more money? Sorry, i'm new to this site and im really confused :(

    ReplyDelete
  117. Hi, I used to purchase items through a shipping agent as I was told that TaoBao does not ship direct to Singapore. I lately heard that this is not true so I tried ordering some items from TaoBao and input my home address. As one of the items which I previously purchase is out-of-stock, the seller had refunded the payment to me in 支付宝。 After placing the orders, the sellers text me to inform me that there is no way for them to ship to a foreign address and ask me to apply refund instead. Do you have any idea how to go about? Cause if I don't utilize my RMB in 支付宝, my cash will be stuck there forever. I am reluctant to use the shipping agent again as their shipping charges is not cheap. Would really appreciate if someone can help.

    Thanks

    ReplyDelete
  118. Hi, I used to purchase items through a shipping agent as I was told that TaoBao does not ship direct to Singapore. I lately heard that this is not true so I tried ordering some items from TaoBao and input my home address. As one of the items which I previously purchase is out-of-stock, the seller had refunded the payment to me in 支付宝。 After placing the orders, the sellers text me to inform me that there is no way for them to ship to a foreign address and ask me to apply refund instead. Do you have any idea how to go about? Cause if I don't utilize my RMB in 支付宝, my cash will be stuck there forever. I am reluctant to use the shipping agent again as their shipping charges is not cheap. Would really appreciate if someone can help.

    Thanks

    ReplyDelete
  119. yes it would be, once my friend gave me lecture about modesty it was amazing and heart touching.
    taobao agent

    ReplyDelete
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    It all depends on how fast you can be to get the new PROGRAMMED blank ATM card that is capable of hacking into any ATM machine,anywhere in the world. I got to know about this BLANK ATM CARD when I was searching for job online about a month ago..It has really changed my life for good and now I can say I'm rich and I can never be poor again. The least money I get in a day with it is about $10,000.(ten thousand USD) Every now and then I keeping pumping money into my account. Though is illegal,there is no risk of being caught ,because it has been programmed in such a way that it is not traceable,it also has a technique that makes it impossible for the CCTV to detect you..For details on how to get yours today email the hackers at: destinybrownhacker@gmail.com ,Its the programmed ATM card that can hack into all ATM machines. Its works with any currency and in any country where you might be living in world. Its is programmed in a way that when transaction is carried out with the card ,it can't be traced. To make use of this card, you need no account number or even pin of anyone. Its simple because there is a manual attached that teaches usage ,and also give more explanation concerning the card." So friends,its a new year and a new beginning. Tell your loved once too, and start to live large. That's the simple testimony of how my life changed for good…Love you all …the email address again is :destinybrownhacker@gmail.com

    ReplyDelete
  121. Hi!

    I am unable to make 2nd payment for the 4px shipping. Its says something like my card isnt supported. I used the app. And also the website using my phone. Both led to the same problem. Any idea??

    ReplyDelete
  122. wow..this was post from 2014 and we still talk abt it. I purchase directly from taobao in Malaysia.i shop few times before.the courier use ZTO express.I wonder,where can i trace & track the purchase after all item bought enter to Malaysia? is the ZTO tracking number also mentioned in Taobao web? sorry if this question sound foolish,since i used to get page translation to English everytime i shop there..hew3.

    ReplyDelete
  123. Hi! I'm from the Philippines. I was wondering if I can also buy directly from taobao. Philippines is not included in the option in the home screen. Would like to buy without going through an agent. Can I buy direct even if I'm in the Philippines?

    ReplyDelete
  124. Hi! I'm from the Philippines. I was wondering if I can also buy directly from taobao. Philippines is not included in the option in the home screen. Would like to buy without going through an agent. Can I buy direct even if I'm in the Philippines?

    ReplyDelete
  125. Just want to share my bad experience with 65daigou (ezbuy), recently i ordered some makeup through their Ship-for-me services, which they advertised as providing free repack services that will protect and reduce the weight and volume of the shipment. The contents of the entire box was smashed, with powder everywhere. When i asked them about with attached pictures as evidence, they denied responsibility even though they admitted it was damaged during international shipping, as they opened the box when it was delivered to the warehouse overseas and it was fine.

    So they admitted the box was damaged during international shipping, but they said I should have rejected the parcel because once i have accepted the parcel, it's not their responsibility. Well, how would i know it's all smashed inside?

    Do not deal with this irresponsible company, i spent a month writing and replying and they always replied with the same words, with terrible grammar, making you feel like you're having a conversation with an automated machine.

    I lost more than a hundred dollars through this incident. The seller refused to compensate as well as it arrived intact at the warehouse, and was only damaged by the shipping company.

    ReplyDelete
  126. Just want to share my bad experience with 65daigou (ezbuy), recently i ordered some makeup through their Ship-for-me services, which they advertised as providing free repack services that will protect and reduce the weight and volume of the shipment. The contents of the entire box was smashed, with powder everywhere. When i asked them about with attached pictures as evidence, they denied responsibility even though they admitted it was damaged during international shipping, as they opened the box when it was delivered to the warehouse overseas and it was fine.

    So they admitted the box was damaged during international shipping, but they said I should have rejected the parcel because once i have accepted the parcel, it's not their responsibility. Well, how would i know it's all smashed inside?

    Do not deal with this irresponsible company, i spent a month writing and replying and they always replied with the same words, with terrible grammar, making you feel like you're having a conversation with an automated machine.

    I lost more than a hundred dollars through this incident. The seller refused to compensate as well as it arrived intact at the warehouse, and was only damaged by the shipping company.

    ReplyDelete
  127. Hi, I have purchased a fishing rod from Taobao and selected 4PX as the forwarder. However, they refused to deliver the rod as they claimed that it is too long. How can I circumvent that, extra fees? If to select another forwarder, any recommendation on the forwarder that will deliver long or bulky stuffs?

    ReplyDelete